Currently employs over 220 FTE with a capability to expand to 330 FTE across all its extensive websites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a leader in regards to creation and the usage of new technologies has established itself as a market leader while maintaining its freedom from bigger less nimble competitors. Since the companies launch back in 2008 and its staff have won a number of high profile industry awards including, Best use of technology for its self service client portal WeWantToSayYes.co.uk and again in 2016 for its own voice recognition dialler platform, as well as being recognised for advanced use of technologies is to date the only DCA to have won both very best consumer and finest commercial DCA.
Broad industry appeal, functions with an assortment of clients from lots of distinct businesses including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these sectors because of our advanced on grooming procedures that are made to facilitate a comprehensive understanding of our customers business before commencing work with them.
When you work with nothing is taken for granted, we all have some opportunity to get to understand you and your customers, the plan we devise for you is specific to your company requirements and evolves along with our partnership.
Customer focussed, has consistently worked with the belief that regardless of the current situation a client finds themselves dealing with, that they can be and will always stay a valued client of our clients, this ethos implies that functions with its clients across a selection of debt forms and era. In addition to working with clients on late arrears and aged debt accounts also works with a number of customers at very early stage arrears, often in a white tag capacity representing and carrying the brand name of some of the UK's biggest names.
Investing in our people, we are a professional services company working to a very substantial set of standards which are regulated by the Financial Conduct Authority, and as member of the highly regarded Credit Services Association we are committed to ensuring that all of our people work to the very highest of standards. Training and Development play a key role in the working lives of all employees at all levels, Training doesn't end once induction is completed but is present throughout the working atmosphere.
Quality assurance plays a key role in all we do at; QA rolls all parts of our organization and is covered The Debt Collector (2018) - IMDb with our line of defence and backed up via our very own internal audit group and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and useful content well recognized professionals in the market, with over a 150 years joint experience in the world of financials.